Getting a new HVAC system installed is a significant investment in your home’s comfort. While your technician is there for the installation, it’s the perfect time to get answers that will help you operate and maintain your system properly. Here are the four key questions you should ask before the installer leaves.
1. How Does the Normal Operating Cycle Work?
Understanding your unit’s typical behavior will save you unnecessary worry down the road. Ask your technician to explain what a normal cycle looks like for your specific system.
Will it start up and shut down when it reaches a certain threshold temperature on the thermostat, or will it run continuously until it reaches the desired temperature? Different systems operate differently—some cycle on and off frequently, while others may run for longer periods. Knowing what’s normal for your unit helps you distinguish between regular operation and potential problems.
2. Can You Let It Run So I Can Hear What’s Normal?
This is one of the most valuable questions you can ask. Request that the technician start up the unit and let it run through a complete cycle while you’re both present. Listen carefully to the sounds it makes during startup, normal operation, and shutdown.
Then ask: “Should I be concerned if the noise it’s making is different than what it sounds like right now, or are there other noises I might hear?” Your technician can explain which sounds are perfectly normal and which ones might indicate a problem. Some systems make clicking sounds when starting, others have a whoosh of air, and many create subtle vibrations. Getting familiar with these sounds now means you’ll recognize when something actually sounds wrong.
3. Where Is The Filter Located And What Size Do I Need?
This seems simple, but it’s crucial for proper maintenance; some filters are in the return air grille, others are in the furnace or air handler itself, and some systems have multiple filters. We also recommend writing down the exact dimensions or snapping a photo of the filter with your phone. Standard sizes like 16x25x1 are easy to remember, but if you have an unusual size, you’ll be glad you documented it when you’re standing in the hardware store aisle.
4. How Do I Operate The Thermostat?
Thermostats have evolved significantly from simple dial models. Today’s thermostats can be surprisingly complex, with multiple modes, scheduling features, and connectivity options that might be unfamiliar.
Make sure you understand the difference between heat, cool, auto, and emergency heat settings. If you have a programmable or smart thermostat, have them walk you through setting a basic schedule or connecting it to your phone. Don’t be shy about asking them to demonstrate these functions while you try them yourself. It’s much easier to learn with an expert standing there than to figure it out from a manual later.
Why These Questions Matter
These questions empower you to be a knowledgeable homeowner who can maintain your system properly and recognize problems early. A few minutes of education during installation can prevent confusion, unnecessary service calls, and help you get the most efficient performance from your new HVAC system for years to come.
At Shafe’s HVAC, we don’t just install your system and leave. We make sure you’re completely comfortable operating and maintaining your new unit. Our experienced technicians take the time to answer all your questions and walk you through every feature, so you can enjoy reliable comfort with complete confidence.
Contact Shafer’s HVAC today for professional installation, honest answers, and service you can trust.
